FREQUENTLY ASKED QUESTIONS

Shopping FAQs

What is the admission price?

Early Bird admission is $10 per person and begins at 7am. General Admission is $5 per person from 8am. Children 12 and under are FREE.

Where are the restrooms?

Restrooms are located within the indoor garage sale booth area in the South Lobby. There will be a few porta-potties placed throughout the outside area.

Are there restrooms located outside of the gates prior to gates opening?

Porta-potties are located just outside the entrances for your convenience.

Will concessions be available?

Concession stands will be open inside the venue as well as a portable cart in the outside area.

Vendor FAQs

How large are the spaces?

Indoor spaces are 10x10.

Outdoor spaces will consist of 3 parking spaces (side by side).

Are small businesses allowed to purchase a vendor space at the event?

The biggest complaint from our previous garage sale events were that there were too many business booths and it felt like a trade show. Therefore, ONLY our sponsors will be permitted to be onsite at the event.

Are nonprofits allowed to purchase a vendor space at the event?

Yes, however all items for sale must be used and nonprofits are NOT permitted to solicit donations.

Can I sell food, bake sale items, or other concessions?

Family Arena will be selling all concessions and the selling of beverages or prepared food items is prohibited. If you have questions on this please contact Brianna @ bbehlman@hbi.com

Can vendors sell homemade merchandise?

Yes, as long as you are not a commercial business owner. No trade show exhibitors, Mary Kay, Tupperware, Pampered Chef, and other independent sales contractors will be permitted to display at the event. If you are uncertain how you are classified, please contact Brianna at bbehlman@hbi.com

Can vendors request to be located next to each other?

Indoor exhibitors will have an assigned space(s). While we will not guarantee placement, please email Brianna at bbehlman@hbi.com prior to March 29, 2019, and we will do our best to accommodate your request. Requests made after March 29, 2019 will not be honored.

Outdoor exhibitors will be placed on a first come, first serve basis. We cannot guarantee placement next to another vendor. If you would like to be placed together, please coordinate with the vendor(s) and arrive to Family Arena at the same time and we will do our best to place your spaces together.

Can I add additional spaces to my original order?

If spaces are available online, please place a second reservation and note your original order. This will allow us to match your name and place all your spots together.

If spaces are sold out, we unfortunately cannot accommodate additional spaces. Please be creative with your display and respect the vendors next to you.

Do we bring our own tables and chairs?

All vendors (indoor and outdoor) MUST bring everything they need for set-up, including tables and chairs. Electricity will not be available for any vendors.

Are the outside spaces on asphalt, concrete, dirt or gravel?

Concrete parking lot.

Is your shopping cart/website secure?

Yes, you can feel at ease using our very secure shopping cart system.  Our current system is provided by Shopify and authenticated through authorize.net – two gold standard companies for merchant service providers.

What is the cancellation policy for vendors?

Refunds for vendor spaces are available until March 29, 2019 at 5pm. After March 29, all purchases are final and no refunds will be available. If you would like a refund, please email Brianna at bbehlman@hbi.com.

Is a printable copy of the Terms & Conditions available for my records?

Yes! Click here to download and print the Terms & Conditions that all vendors must agree to in order to participate in the event.

Having troubles registering for a space at the garage sale?

Please email Brianna at bbehlman@hbi.com for all questions regarding registration.

 

 

 

Do I need to bring any verification of my order to the event in order to set up?

Please bring a valid form of identification with you. You do not need to bring any verification of your online order.

What time is set-up?

Vendors will have the option of Saturday or Sunday set up.

  • Saturday, April 13, 2019: Early Bird set-up will take place from 10am – 4pm.  ALL BOX TRUCKS AND TRAILERS (OF ANY KIND) ARE ONLY ALLOWED IN THE VENDING/SALE AREA DURING SATURDAY SETUP.
  • Sunday, April 14, 2019: Day-Of set-up will take place from 4:30am until 6:30am. ONLY pickup trucks (with no trailers) and cars will be allowed in the vendor/sales area to finish setting up on Saturday morning. NO exceptions. 

All vendors and their helpers must be on-site in the vendor/sales area no later than 6:45am on Sunday with their designated credentials. If you or your helpers do not have credentials you run the risk of being charged the admission fee.

Will there be security if I bring my stuff for set-up on Saturday?

There will be overnight security for those exhibitors choosing to do the Early Bird set-up.

Will there be staff or carts available to help with set-up?

Indoor exhibitors: Hubbard Radio St. Louis and Family Arena will have a limited number of carts available to help with setup. Staff will not be available to assist with load in or set up. Vendors are responsible for their own set up in its entirety.

Outdoor exhibitors: Hubbard Radio St. Louis and Family Arena will NOT have carts or staff available to help with setup. Vendors are responsible for their own set up in its entirety.

What do I do if my reservation is incorrect during check-in?

If your reservation is incorrect, please alert a Hubbard Radio St. Louis staff member. We will get everything corrected as soon as possible. Please refrain from taking anything from another vendor or moving spaces on your own.

Where can vendors park their car(s) and trailers during the event?

If you purchased an outdoor spot, you may park your car or trailer in your spot. However, all vehicles and items must fit within your spot. All outdoor spots will consist of 3 parking spaces. Set ups cannot overflow into additional vendor spaces.

If you purchased an indoor spot or cannot fit your car in your outdoor space, you must park in general parking. Cars parked outside of designated areas will be towed or ticketed at the owner’s expense.

How many helpers can I have to help run my booth during the event?

Upon check-in, each vendor will be given 4 wristbands per space purchased that will allow entry/re-entry into the event at no charge. Any vendor or helper who does not have a wristband will be charged an admission fee.

Are vendors allowed to leave prior to the event closing at 1pm?

Safety is our number one priority. We are expecting large crowds and will not allow any vehicles to enter/exit the vendor area until 1:00pm at the earliest. Vehicle entry is at the sole discretion of Hubbard Radio St. Louis. Sorry for any inconvenience.

What do I do with extra stuff at the end of the event?

All items brought with you are your responsibly. Please make sure that you have a vehicle or form of transportation to take any items with you that do not sell at the event or wish to donate. Any items left onsite will be discarded during cleanup. Hubbard Radio St. Louis and Family Arena will not be responsible for lost or left merchandise.

If I have questions during the event, who can I ask?

For all questions, please find any member of the Hubbard Radio St. Louis staff. They will be able to get you in contact with Brianna or a member of the Marketing Team for answers.

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